Customer Care

How can we help?

The Velarda concierge team is here to ensure your experience is as seamless as our designs.

Shipping

Track your order status or view delivery timelines and global shipping rates.

View Policy

Returns

Need to make an exchange? Start your return process within 30 days of delivery.

Start Return

Sizing

Not sure about your fit? Explore our comprehensive size guides and fit notes.

Size Guide

General Inquiries

When will my order arrive?

Standard orders are processed within 1-3 business days. Delivery typically takes 5-8 business days depending on your location.

Can I modify my order?

Once an order is placed, we move quickly to process it. Please email us within 1 hour of purchase for any address or size changes.

Do you ship internationally?

Yes, Velarda ships to over 50 countries. Shipping costs and duties are calculated at checkout.

Still have questions?

Our dedicated support team is ready to assist you personally.

care@velarda.com

Monday – Friday | 9:00 AM – 6:00 PM EST